Privacy Policy

Effective Date: July 1, 2025  |  Last Updated: July 8, 2026

Happy Pets Happy You, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website happypetshappyyou.com or use our services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, and location/address when submitted through our contact form.
• Pet Information: Details about your pet(s) including species, breed, age, and health/behavioral notes provided during onboarding.
• Communications: Messages and inquiries submitted through our website contact form or chat widget.
• Technical Data: IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule services
• Provide and manage pet care services
• Send service confirmations, updates, and care reports (photos and visit notes)
• Improve our website and service offerings
• Comply with legal obligations
• Send occasional marketing communications (you may opt out at any time)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website or delivering services (e.g., scheduling platforms, CRM tools), subject to confidentiality agreements.
• Legal Requirements: When required to comply with applicable law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our site.

5. Third-Party Tools

Our website uses third-party tools including a chat widget powered by LeadConnector / GoHighLevel. These tools may collect and process data independently under their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with on our site.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Happy Pets Happy You, LLC
• The Woodlands, TX
• Phone: 346.534.7387
• Website: happypetshappyyou.com